Accessibility Policy
Incentivio, Inc. is committed to making its digital experiences usable by everyone, including people with disabilities. This policy explains the standards we work toward, the measures we take, the limitations we are aware of, and how to reach us if you encounter a barrier.
Our Commitment
Incentivio, Inc. is committed to ensuring that our websites, guest ordering experiences, branded mobile applications, and administrative portal are accessible to people with disabilities. We believe that the guests our Customers serve, and the operators who use our platform, should be able to order, redeem rewards, and manage their accounts regardless of ability.
Accessibility is treated as an ongoing obligation rather than a one time project. We review our products on a recurring basis, remediate issues we identify, and factor accessibility into how we design and build new features.
Standards We Work Toward
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA published by the World Wide Web Consortium. These guidelines explain how to make digital content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, learning, and neurological disabilities.
For our native mobile applications, we additionally follow the accessibility guidance published by Apple and Google for their respective platforms, including support for system level text sizing, screen readers, and reduced motion settings.
Measures We Take
Accessibility is included in our design and development practices. Our teams consider color contrast, focus order, keyboard operability, and assistive technology support as part of building a feature rather than as a later correction.
We provide semantic markup, text alternatives for meaningful images, labels on form fields, visible focus indicators, and support for keyboard only navigation across our interfaces.
We test with keyboard navigation and with screen readers, and we use automated tooling to catch regressions. Automated testing does not replace human review, so we combine both.
We provide an accessibility adjustments tool on our marketing website that allows visitors to change text size, line height, letter spacing, and text alignment; apply contrast and saturation adjustments; enable a reading guide or reading mask; highlight titles, links, hover, and focus; pause animations; hide images; and enlarge the cursor. This tool supplements accessible design and is not a substitute for it.
We honor the reduced motion preference set at the operating system level. When that preference is enabled, non essential animation and smooth scrolling are disabled.
Known Limitations
Despite our efforts, some limitations may remain. Areas where issues are most likely to occur include third party content and integrations that we do not control, such as embedded maps, payment interfaces, delivery provider components, and analytics or advertising technologies.
User generated and Customer supplied content, including menu descriptions, item photography, and promotional images provided by restaurant brands, may lack text alternatives or sufficient contrast. We provide guidance and tooling to our Customers to help them meet accessibility expectations, but we do not author that content.
Documents and media supplied by third parties, including PDF reports and video assets, may not always meet the same standard as our interfaces. Where we identify an issue, we work to provide an accessible alternative on request.
The Role of Our Customers
Incentivio provides the technology that powers ordering, loyalty, and marketing experiences for restaurant brands. Our Customers control their own menus, imagery, promotional copy, brand colors, and in some cases their own domains.
Because of this, the accessibility of any particular guest experience depends both on the accessibility of our platform and on the content and configuration choices our Customers make. This policy covers the products and services Incentivio controls. It does not extend to a Customer independent websites, physical locations, or other systems outside the Services.
Third Party Content
Our Services may link to or embed content operated by third parties. We do not control the accessibility of that content. Where a third party component creates a barrier, we will look for an accessible alternative, raise the issue with the provider, or offer another way to complete the task.
Feedback and Requests for Assistance
We welcome feedback on the accessibility of our Services. If you encounter a barrier, or if you need information or a function provided in a different format, please contact us and we will work with you to provide the information or complete the transaction through an alternative method.
Email accessibility@incentivio.com or call 1-888-586-6624. Please include the page or screen where you encountered the issue, the device, browser, or assistive technology you were using, and a description of the problem. This helps us reproduce and resolve the issue faster.
We aim to acknowledge accessibility feedback within five business days and to provide an assessment of the issue, including a remediation plan or an alternative means of access, within thirty days.
Formal Complaints
If you are not satisfied with our response to an accessibility issue, you may escalate the matter by writing to Incentivio, Inc., Attn: Accessibility, 501 Boylston Street, Suite 10100, Boston, MA 02116, or by emailing accessibility@incentivio.com with the subject line Accessibility Escalation. We will review the escalation and respond in writing.
Continuous Improvement
We review this policy and our accessibility practices on a periodic basis, and following significant changes to our products. Remediation is prioritized by the severity of the barrier and the number of people affected, with issues that prevent completion of a core task, such as placing an order or signing in, addressed first.
Accessibility considerations are included in our procurement and vendor review processes so that components we adopt do not introduce new barriers.
Changes to This Policy
We may update this Accessibility Policy from time to time to reflect changes in our practices, our products, or applicable standards. We will post any changes on this page and update the effective date above.
Contact
For questions about this policy or about accessibility at Incentivio, contact accessibility@incentivio.com or call 1-888-586-6624.