Turn First Visits Into Regulars.
Cuisine | Coffee & BakeryRefreshed Oct 1
| Metric | You | Benchmark |
|---|---|---|
| Signup to first visit | 79.8% | 71.5% |
| Signup to third visit | 24.6% | 33.0% |
| Loyalty share of sales | 21.3% | 18.0% |
| Online share of orders | 38.4% | 41.2% |
Grow Repeat Visits
Turn a First Order Into a Fifth.
Know who’s coming back, who’s slipping, and what brings them in again.
Getting guests to come back takes more than one good offer.
We cover the whole path, so more of your first orders become fifth orders.
Spot slipping guests while they’re still reachable.
Right offer, right guest, no lists to build.
Rewards and one-tap reorders make returning easy.
See which offers actually bring guests back.
How It Works
See Who’s Active, and Who’s Slipping
Our Guest Journey groups guests by how often they visit and what they spend, so you can see who’s active and who’s pulling back while there’s still time to act.
- Active guests at a glance.
- Slipping guests flagged early.
- Send an offer from the report, audience already set.
The Right Offer, Without the Busywork
Each guest needs a different message. Our Marketing Suite sends it by email, SMS, or push, in the background, so it doesn’t add to your team’s workload.
- Welcome messages built to win the second visit.
- Win-back offers, automatic or manual.
- Rewards for your best guests, not everyone.
Make Coming Back Easy and Rewarding
Offers bring guests back once. A reason to return and an easy order make it a habit.
- Punch cards or per-dollar earning, your choice.
- One-tap reorders and saved favorites.
- Redeem online, in the app, or at the register.
Items added to your cart
9:41
Order History
The Italian + 3 moreJune 27 · Pleasant HillPickup
$18.98Reorder
Triple Dip + 1 moreSeptember 27 · ConcordDelivery
$12.54Reorder
Coffee + 3 moreJune 27 · CheyenneIn-Store Order
$18.98Reorder
Clubhouse Melt + 2 moreJune 27 · Pleasant HillPickup
$23.90Reorder
See what brings guests back
Repeat visits are easy to claim. Guest Journey and Loyalty Pulse prove them.
Know Which Offers Actually Work.
Free Oat Cortado, Sep 8: average check up $0.38 and 0.4 more visits in the 30 days after redemption. Movement: of 486 guests who came in At Risk (Slider + Churned), 352 moved out of At Risk and 134 stayed At Risk.
Every Location in One View.
Contribution Rate, San Francisco and 2 more locations, Sep 1 to Sep 30: 21.1%, up 1.2% on the previous period, against a system Contribution Rate of 17.1%.
The fastest path to more repeat visits doesn’t start with spending more. It starts with knowing who’s about to stop coming in, before they do.
Book a Demo
Ready to turn more first-time guests into regulars?
Talk to our team.
Book a Demo