Vio

From Intelligence to Measurable Action for Your Entire Team.

Vio identifies opportunities, recommends the best next steps, executes permitted actions, and measures the business impact across marketing, operations, and finance.

Book a Demo

How Vio Works

Four steps that take a finding from first signal to measured result.

Identify

Finds opportunities, risks, and guest signals.

lightbulb

Recommend

Selects the next best action for the business.

bolt

Act

Carries out approved actions through connected tools.

insights

Measure

Reports outcomes and net business impact.

Built on Unified Restaurant Intelligence

Vio runs on Incentivio’s unified intelligence, deeply connected to your POS, orders, loyalty, and guest data.

Vio agents

Where the data becomes decisions and actions.

Fraud DetectionChurn PreventionGuest ReactivationIntelligent OffersCampaign OptimizationTagger AgentVio AnalystMCP

Unified intelligence

Guest identity, orders, loyalty, and engagement, in one place.

Guest identityOrdersLoyaltyEngagement

Your POS and restaurant data

Transactions, menus, locations, and digital channels.

TransactionsMenusLocationsDigital channels

Vio Agents

Purpose-Built Agents. One Coordinated Platform.

Fraud Detection

Flags suspicious activity and initiates permitted safeguards or review, with a block list and watch list that each give a plain-English reason.

WorkspaceSunfield Kitchen

PROD

Blocked guestsGuests the fraud agent stopped from ordering. You can let anyone back in.

Settings

Blocked this month9 guests

Likely fraud stoppedAbout $1,240

You let back in1 guest

2 guests are on your watch list. They can still order. The agent blocks them if things get worse.Show

Dana WhitfieldHigh risk

Paid with a card that already had 2 chargebacks.Blocked today, 6:41 AM ET · Back Bay, Boston

Why?Unblock

Marcus HaleHigh risk

7 orders at 3 of your locations in one day, using 3 different names.Blocked today, 2:14 AM ET · Back Bay, Wicker Park, LoDo

Why?Unblock

Kevin OseiHigh risk

Card address did not match twice, then he used a delivery address from another account.Blocked today, 11:08 AM CT · Wicker Park, Chicago

Why?Unblock

Churn Prevention

Identifies at-risk guests, recommends the right retention strategy for each, and launches targeted retention actions through your connected tools.

Spotted by VioGoal: Keep at-risk guestsReach 214 at-risk guests before they lapse

At-risk guests214This week

Why Vio flagged them

Their orders have slowed from every 9 days to every 21 days

All 214 ordered 3+ times in the last 90 days, so they are established guests

None has redeemed an offer in the last 30 days

What will happen

1Send each guest the retention action recommended for them

2Reach them by email or push through your connected tools

3Track who comes back over 30 days, then report the result

Recommended action214 at-risk guests, by strategy

Reminder message118

Small offer61

Free item35

Sent throughEmail · Push

Results tracked for30 days

Churn Prevention. Based on visit patterns from the last 90 days. Last updated Nov 12, 2026, 6:00 AM.

Guest Reactivation

Finds lapsed guests, recommends a win-back journey for each, and activates personalized outreach through your connected tools.

Spotted by VioGoal: Win back lapsed guestsWin back 1,380 guests who haven’t ordered in 60+ days

Lapsed guests1,380Not seen in 60+ days

Why Vio picked them

Each ordered 4+ times before going quiet

They averaged $31 per order, so they are worth reaching

None has received a win-back message in the last 90 days

What will happen

1Send each guest the win-back journey recommended for them

2Personalize each message around what the guest usually ordered

3Reach them through your connected tools, then report who returns

Recommended journey1,380 lapsed guests, by journey

Favorite-item message640

Welcome-back offer490

Reminder, then offer250

Sent throughEmail · SMS · Push

Results tracked for30 days

Guest Reactivation. Based on order history from the last 12 months. Last updated Nov 12, 2026, 6:00 AM.

Intelligent Offers

Finds the right incentive, shows its likelihood and downside risk, and delivers it to eligible guests once your team approves, then measures the result.

Spotted by VioGoal · Address weekday lunch declineLaunch a $5 off a sandwich offer, weekdays 11am–2pm, to lunch regulars

Predicted net sales lift$7,812–$16,8841 day left

Weekday lunch has been soft across the system, partially caused by a decline in your weekday lunch regulars' frequency. Let's run a $5 off any sandwich, salad or bowl offer between 11am and 2pm.

Why Vio recommends this

Weekday 11am–2pm orders are down 12% over the last 3 weeks

5,100 guests ordered in the 11am–2pm window 3+ times in the last 90 days, so there is an established base

A comparable midday LTO in Q1 lifted net sales 9%

What will happen

1Send the "$5 sandwich, 11am–2pm" offer via email + push notification, to the 5,100 guests identified

2Each offer expires 5 days after it is received

3Run the campaign for 2 weeks, weekdays only

Predicted net sales increase$7,812–$16,884Incremental vs baselineLast updated Nov 2, 2026, 6:00 AM

How likely the range holds71%

One comparable midday LTO to model against, plus 3 weeks of decline data

Expected audience~5,100 guests

Downside if it runsMedium risk

$5 off full-price items with no redemption cap, and some lunch regulars would have ordered anyway

Offers agent. Modeled on your recent sales. Vio-spotted offers stay in review for 72 hours, then move to expired.

Campaign Optimization

Spots underperforming campaigns, recommends improvements, and adjusts targeting and campaigns based on measured performance, within limits you set.

Spotted by VioGoal · Fix an underperforming campaignStop sending “We Miss You” to guests inactive 90+ days

Redemption rate2.1%Last 14 days

Why Vio recommends this

Redemption is 2.1%, below your 3.8% average for win-back emails

62% of sends went to guests inactive 90+ days, who redeemed at just 0.7%

Guests inactive 30–90 days redeemed at 4.4% in the same campaign

What will happen

1Narrow the audience from 9,400 to about 3,600 guests inactive 30–90 days

2Keep the offer and send time exactly as they are

3Measure redemptions for 2 weeks, then report the result

Measured performanceRedemption rate, last 14 days

Inactive 90+ days0.7%

All guests sent2.1%

Inactive 30–90 days4.4%

Audience9,400 → ~3,600

Limits you set✓ Within limits

Audience✓ Can adjust

Offer valueLocked

Campaign Optimization. Based on measured performance from the last 14 days. Last updated Nov 12, 2026, 6:00 AM.

Tagger Agent

Build an Audience by Describing It.

Turns a plain-English request into a guest audience, previews its size and example guests, and keeps it updated daily or saves a one-time snapshot.

~1,240Matches “Tag high-protein smoothie regulars in NYC”, narrowed to guests who ordered a high-protein smoothie on 3 or more visits in the last 60 days, at your NYC locations. This is the current population. If you save it as a daily automation, the audience will grow and change every day as guests qualify or drop out.

M. Chen. 12 of 14 orders high-protein smoothies

D. Okafor. 9 of 11 orders high-protein smoothies

S. Patel. 7 of 8 orders high-protein smoothies

How should Vio save this list?A daily automation stays current as guests qualify. A one-time tag is a snapshot of who matches today.

Daily tagging automation, stays current as guests qualifyOne-time tag, a snapshot of who matches today

High-protein smoothie regulars, NYCSave list

← Back to the questionsStart over

Vio Analyst

Answers questions about any store in plain English, with a short summary, the key numbers, and a confidence score that shows how far to trust it.

Executive summary4 of 23 locations are driving most of the pressure this week.

Those 4 stores account for 61% of the week-over-week sales decline.

The weekday 11am–2pm window is the softest daypart across all 4.

Reward cost per incremental visit is elevated at 2 of the 4.

High confidence · 90%Full 6 months of sales dataTotals reconcile with reporting

12 of 50 questions used today. No rollover.

LAST 6 MONTHSMay 1, 2026 to Oct 19, 2026, compared with Nov 1, 2025 to Apr 30, 2026

Excludes the most recent 2 days due to data processing lag.

Total net sales$142.36M+20.0%vs $118.62M previous period

Net sales gain+$23.74M+20.0%Absolute change vs previous period

Active customers402,024+20.0%vs 335,111 previous period

Key insightsWhat changed

Active customer growth and sales growth moved in lockstep at +20.0% over the 6-month period, so new and returning guests explain the full revenue increase.

Activation, engagement, and retention rates all improved by 19 to 20%, roughly in line with the customer base rather than ahead of it.

Month-to-month sales were flat from April to September, so the growth was front-loaded in May.

RecommendationsWhat to do next

1Keep acquisition and onboarding campaigns running, since sales growth is following customer growth directly.

2Launch welcome messages with loyalty education for new members acquired in the last 6 months.

3Watch active customers closely. If growth slows, sales will slow with it.

Ask nextWhich locations grew active customers fastest?Show the same view for the previous 6 months.How much of the growth came from new loyalty members?

MCP Server

Open Intelligence. Secure Execution.

Enables external AI assistants and agents, like Claude, ChatGPT, Gemini and Microsoft’s AI tools, to securely access unified restaurant data, uncover insights, and execute authorized actions.

arrow_backarrow_forwardrefresh

lockchatgpt.com

hubConnect your Incentivio data to ChatGPT, Claude, Gemini, and more

Related Products

Guest JourneyEvery touchpoint, mapped end to end.Marketing SuiteCampaigns triggered by real guest behavior.

Vio turns insights into action, and action into measurable business results.

Book a Demo