Revel POS - Loyalty Lookup

A Smoother, Smarter Loyalty Experience with Revel

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Great news for Revel in-store loyalty! Our latest Revel integration update makes earning and redeeming rewards faster, easier, and completely QR-code-free. Customers can now attach their loyalty account to transactions and redeem rewards directly from their profile, eliminating extra steps at checkout.

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‍Why You’ll Love It‍

• No more QR codes or barcodes – Look up customers by phone number, email, or even a quick scan.
• Seamless in-store loyalty redemption – Customers can apply rewards directly without jumping through hoops.
• Customer-facing display integration – Guests can now check their loyalty balance and redeem offers themselves.

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How It Works

1. Enable Loyalty Lookup in Revel by setting Incentivio as the Open Loyalty Provider.
2. Search for a customer by phone number, email, or QR scan from the actions menu.
3. Apply rewards instantly – Select a qualifying reward and attach it to the order.
4. Customers can redeem rewards themselves – The customer-facing display lets them log in and apply offers directly.

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⚠ Heads up: If guests are looking up and applying their own offers on the guest facing display (GFD), it will allow them to apply more than one qualifying offer to their order. Unfortunately, this is a limitation on Revel's end that we are not able to control at this time. The guest facing display (GFD) has a Scan button, seemingly allowing customers to scan their own barcode/QR code. However, this is not currently supported on the GFD at this time and will display the error: "establishment does not support user lookup by scancode." Scanning does work from the POS.

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For more details check out our guide on enabling and using the new Revel loyalty lookup.