Why is digital dining important?
Digital dining has become increasingly important today because it offers numerous benefits for both your restaurant and your customers. It provides a convenient and contactless way for customers to order food, pay for their meals, and leave feedback. It also allows you to streamline your operations, reduce wait times, and improve efficiency. Additionally, it provides valuable data and insights on customer behavior and preferences, which can help restaurants, like yours, improve menu offerings, marketing strategies, and overall customer experience. With the rise of online ordering and delivery, digital dining has become a necessity for brands looking to stay competitive and reach a wider audience.
"54% of adults say purchasing takeout or delivery food is essential to the way they live, including 72% of millennials and 66% of Gen Z adults.”
In a recent Deloitte Customer Experience Study, research showed that on top of expecting quality food at a relative price, guests now want to feel engaged, empowered, heard, delighted, and known when experiencing your restaurant. All of this is achievable with a personalized, digital guest engagement platform.