INCENTIVIO vs THANX

The first and only guest engagement platform with built-in intelligence

Thanx helps you reward guests. Incentivio helps you understand, predict, and grow guest relationships that increases retention and revenue.

Trusted by growing restaurant brands

“Our customers are active and on-the-go, and so we’re constantly looking for ways to make their experience with Protein Bar & Kitchen better. Our position as an emerging brand allows us to move quickly, so we lean in to that to find new companies that we can partner and grow with. [Incentivio] believes in our mission, know where we want to evolve and how we want to get better together – that’s what makes them ideal partners for our brand.”

Jared Cohen

COO at Protein Bar & Kitchen

A smarter way to personalize, automate, and grow

Loyalty should be a conscious choice—not just an afterthought. Card-linked loyalty programs, like Thanx, reward guests for transactions they may not have intended to be part of a loyalty program. This means you could be giving away discounts without actually influencing their decision to dine. Incentivio ensures loyalty is intentional and actively drives repeat visits.

Know orders, not just visits

Thanx, as a credit card-based platform, captures only visit frequency and check size. Incentivio goes deeper—tracking items and even modifiers. Deeper insights helps you optimize your menu, upsells, and promotions with precision.

Superior Mobile App

Incentivio builds native mobile apps, while Thanx relies on embedded web pages. Native apps load faster, offer a frictionless experience, and keep guests engaged—every extra click means lost revenue.

Incentivio's restaurant marketing suite with targeted restaurant offers.
Tech that energizes your day. Incentivio brings your coffee shop the tools to excel in a crowded market and the capability of creating lasting memories for your customers.

Keep every guest insight and marketing in one platform

Most restaurant brands waste time jumping between different systems to manage loyalty, marketing, and ordering. With Incentivio, you get a fully integrated guest engagement suite—so you can spend less time managing software and more time growing your business.

Data-driven decisions

See real-time insights on guest behavior, purchase patterns, and churn risk.

Data-driven personalization

Deliver the right offers to the right guests at the right time with intelligent automation.

Turn guest data into real revenue opportunities

If you have to manually send campaigns, guess when guests might churn, and hope your loyalty program works–maybe you should re-think the process. With Incentivio, the intelligence suite does the heavy lifting for you.

Churn management

Automatically re-engage at-risk guests before they stop ordering so you can retain loyal members (who make up 20% of your recurring revenue).

Automated upsells

Intelligent recommendations increase check size without extra effort–you're in-person order taker but it's automatic and works behind the scenes.

Transitioning to Incentivio is effortless

Switching platforms can feel overwhelming. That’s why we make it simple.
Fast, seamless data migration

Loyalty points, CRM details, and guest history move with you.

No downtime

Your digital guest engagement stays operational throughout the transition.

Full onboarding support

Our dedicated team helps you get the most from our Intelligence Suite—at no extra cost.

Frequently asked questions

How does Incentivio’s Intelligence Suite improve guest engagement?
Incentivio’s Intelligence Suite goes beyond traditional CRM by using advanced AI-powered segmentation and automation. This means you have access to Incentivio's proprietary Churn Management where the system automatically identifies and re-engages at-risk guests before they drop off. You also get personalized upsell recommendations and actionable insights to optimize pricing and promotions, leading to higher order values.
How does online ordering differ between the two platforms?
Thanx requires integration with external ordering systems, which adds complexity and extra costs. Incentivio offers built-in, fully integrated online ordering—eliminating the need for third-party tools and streamlining operations for better efficiency.
How are guest data and personalization handled?
Thanx provides basic customer insights and segmentation, whereas Incentivio leverages first-party data with deeper behavioral segmentation. This allows for hyper-personalized, data-driven marketing campaigns that adapt based on guest activity and historical behavior.
How do delivery provider integrations compare?
Thanx limits integration to DoorDash Drive, whereas Incentivio supports multiple delivery providers including DoorDash Drive, Uber Direct, and Shipday (with Relay through Shipday). This broader integration offers restaurants greater flexibility and improved efficiency in managing delivery operations.
How flexible are the contract terms and support options?
Incentivio offers more flexible, shorter (12-month) contract terms with comprehensive support included at no extra cost. Thanx typically requires longer commitments (often 3 years) and charges additional fees for enhanced support such as dedicated Customer Success Managers and technical assistance.
What is the pricing model difference between Incentivio and Thanx?
Thanx often uses a pricing structure that includes extra charges for technical support and dedicated customer success management—sometimes requiring long-term (3+ year) contracts. In contrast, Incentivio offers a flat-rate pricing model that covers full support, regular app updates, and a dedicated technical team, simplifying budgeting and reducing the total cost of ownership.
We’re not just another loyalty tool—we’re your growth partner.