We have created a Guest Journey dashboard that automatically segments guests into Strangers, Rookies, Regulars, Loyalists, Whales, Sliders, and Churned. The dashboard also details how much revenue is currently at risk and how much has been recovered over time, providing quantified, actionable insight into a restaurant’s best guests.
The restaurant industry tries to win back guests after they leave. We feel that retaining existing guests and treating them right is more important than ever when heading into uncertain economic times. Our artificial intelligence engine predicts restaurant guest churn and automates the marketing process to ensure they stay fans of your brand!
Payment systems are evolving rapidly; from swiping to chips to being able to touch and go, payment systems are always trying to find newer and easier ways to integrate into everyday life. Emerging trends like contactless payments, mobile wallets, and even cryptocurrency are revolutionizing how customers settle their bills. For restaurants, this shift aligns with changing consumer preferences and presents an opportunity to streamline operations and enhance the customer experience. However, adopting these technologies comes with its own set of challenges.
Contactless payments, including NFC (Near Field Communication) and RFID (Radio Frequency Identification) technologies, have gained significant traction. This method lets customers pay by tapping their card or smartphone near a POS terminal.
Mobile wallets like Apple Pay, Google Pay, and Samsung Pay have become increasingly popular. These wallets store payment information on a mobile device, allowing smartphone payments.
Cryptocurrency payments in restaurants are still in their infancy but are gaining interest. Bitcoin, Ethereum, and other cryptocurrencies offer a novel approach to payments.
For restaurants considering adopting these new payment systems, several factors need consideration:
The future of restaurant payment systems is poised for significant changes with the adoption of technologies like contactless payments, mobile wallets, and cryptocurrencies. While these trends offer numerous benefits, including enhanced customer experience, increased efficiency, and improved security, they also bring challenges like the need for technological investment, security concerns, and navigating regulatory landscapes. As the restaurant industry continues to evolve, understanding these trends and preparing for their integration into everyday transactions will be key to staying competitive and meeting customer expectations in the digital age.