Tattle

Incentivio and Tattle enable multi-location restaurants to automatically harness guest feedback data for actionable and result-driven recommendations

With the Incentivio integration, Tattle can send automatic survey emails to your guests after an order or loyalty points redemption. Tattle's unique causation-based surveys collect up to 55 data points per survey with a 94.6% completion rate. The surveys break down each operational category (e.g. Food Quality, Speed of Service, Accuracy) into underlying factors (e.g. Temperature, Texture, Presentation), so you get way more granular, actionable, and data-backed insights.

 

 

Full Visibility into Your Guest Experience

Tattle is the premiere guest feedback and Customer Experience Improvement (CXI) platform. Combining both online and private feedback, Tattle unlocks the 360-view into omnichannel guest sentiment and provides smart recommendations that visibly improve guest satisfaction and revenue.

 

From Insights to Action, Effortlessly

Tattle understands that your operations teams don’t have time to skim through reviews or dive into data reports. That’s why their proprietary algorithm automatically recommends top improvement opportunities for each location that will drive the greatest increase in guest satisfaction. The dashboard is designed for easy comprehension by everyone from the executives to general managers and franchisees. By following Tattle’s objectives, restaurants can see satisfaction improve within 30 days.

 

 

Public & Private Reviews, All In One Place

You can now monitor, analyze, and respond to all public reviews (e.g. Yelp, Google, Facebook, Tripadvisor) within the Tattle dashboard. Understand competitor ranking, performance trend lines, and strengths and weaknesses at your fingertips. Tattle also gives you the ability to generate AI responses to public reviews or attach standardized email templates for higher efficiency.