What to Look for When Choosing a POS for Your Restaurant

Having a POS system in your restaurant is critical, but finding the right one can be a challenge. This blog will provide the insight you’ve been looking for!
Amanda Hamel

As a restaurant owner, choosing the right Point of Sale (POS) system is crucial for streamlining operations, enhancing efficiency, and providing an excellent customer experience. Your POS system is the brain of your business. With the market flooded with various options, it can be overwhelming to find the perfect fit for your restaurant. In this blog post, we will explore the key factors to consider when selecting a POS system, highlighting examples from popular options like Square, Clover, and Revel. So, let's dive in and discover what to look for when choosing a POS for your restaurant!

User-Friendly Interface

There are a few key features that your POS should have, starting with a user-friendly interface! A POS system with a user-friendly interface is essential for streamlining operations and reducing training time. With this, you’ll want to find a system that offers a clean and intuitive layout, easily identifiable buttons, and icons for standard functions like order taking and payment processing. We want the process to be easy and not confusing for our employees. 

Having customizable menus and quick access to frequently used features enhances efficiency, while also minimizing errors and improving workflow. In most cases, you’ll be able to view a demo of the interface before investing in the system just to make sure it fits all of these needs.

Comprehensive Reporting and Analytics

Comprehensive reporting and analytics should be at the top of the list when considering a POS system for your restaurant. These powerful tools provide invaluable insights into sales trends, inventory management, menu optimization, and customer preferences. 

When you harness the power of comprehensive reporting, you gain the ability to track sales trends over time, spot popular menu items, and make well-informed decisions about pricing and promotions. These valuable insights will help restaurant owners to make data-driven choices that will accelerate the growth of their business. With the right information in hand, you can stay one step ahead of the competition, identify growth opportunities, and continuously improve your restaurant's performance! Don't underestimate the power of comprehensive reporting and analytics – they can be the difference between staying ahead of the curve or falling behind in a fast-paced, ever-changing market.

Integration Capabilities

When looking for the right POS system for your restaurant you’ll want to find one that offers a seamless experience. This will enhance efficiency, streamlines operations, and provides a cohesive experience for both your staff and customers. This means integrating with accounting software, online ordering platforms, loyalty programs, upselling automation, and more without any hassle.

A POS system with robust integration capabilities ensures that your restaurant can connect many different aspects of your business. This means a fully branded look across each aspect of your restaurant. In return, your guests will be able to connect with your brand without confusion and may even remember the experience a bit better.

Customizable and Scalable

We said it once, and we’ll say it again. Your guests want to be able to customize their orders! A customizable POS system allows you to tailor menus, pricing, and workflows to match your guest's specific requests. Guests want to feel like they’re appreciated. Allowing them to customize and personalize their order can help improve their overall experience which will also promote positive word-of-mouth advertising!

Scalability is equally important as your restaurant grows, but not something many people think about when they’re first starting. This is why you’ll want to select a POS system that can accommodate your expanding needs, whether it's opening new locations or introducing additional services. You’ll want to integrate with a system that can handle increased order volumes, support multiple devices, and integrate with third-party platforms. A scalable POS system such as Square, Clover, and Revel, ensures that you can seamlessly expand your operations without outgrowing the capabilities of your system. Your future self will thank you for taking this growth into account early.

Payment Processing Options

Of course, you’ll need an effective way to process payments. Having efficient payment processing is a fundamental feature of any POS system. Your chosen system should support a wide range of payment methods, including credit cards, mobile payments, and contactless options. This will make the payment process much easier for you and your guests! A POS system with versatile payment processing capabilities means customers have a frictionless and secure checkout experience, regardless of their preferred payment method.

Customer Relationship Management

Customer Relationship Management (CRM) is a vital tool to consider when selecting a POS system for your restaurant. This feature allows you to build strong customer relationships, encourage repeat business, and create personalized experiences all from one place, which is exactly what our guests want from us.

With your CRM you should also consider implementing a loyalty program. Having your loyalty program within your POS system is an easy way to grow customer loyalty and drive repeat visits. A good POS system will simplify the management of loyalty programs, allowing you to track points, issue rewards, and offers exclusive perks. These programs not only incentivize customer retention but also provide valuable insights into customer behaviors and preferences, enabling you to refine your offerings and marketing strategies.

Furthermore, a POS system with customer profiles enables you to capture and store important customer information, such as contact details, order history, and preferences. This data will help you anticipate customers' wants and needs, and help you create a fully automated way of upselling

As you can see, selecting the right POS system for your restaurant is a decision that can significantly impact your daily operations. By carefully evaluating these factors and finding a POS system such as Square, Clover, and Revel that aligns with your specific needs and goals, you can streamline your operations, enhance efficiency, and provide a seamless and delightful experience for your staff and customers. Remember, the right POS system is an investment that will ultimately contribute to the growth and success of your restaurant.