Fast Casual Solutions
There are some things that only people who have worked in restaurants understand. Incentivio makes a special note to hire people from to food industry so that your problems are our problems.
Tech solutions don't have to be complicated. With specialized tools, restaurants big or small can simplify their operations while optimizing the lifetime value of their customers.
Keep your tech stack neat and horizontally integrated with Incentivio. Integrating directly with your POS, we make it easy for your gift cards, loyalty, online ordering, and delivery to all work together.
Understanding Fast Casual Restaurants' Problems
Fast casual restaurants, known for their quick yet high-quality food offerings, are a burgeoning segment in the food industry. However, this sector faces unique challenges that can hinder growth and operational efficiency. Optimizing advancements in restaurant technology, such as online ordering, delivery services, and integrated POS systems, can provide viable solutions to some of fast casual restaurants greatest pain points.
Balancing Quality with Speed
One of the primary challenges for fast casual restaurants is maintaining the balance between food quality and quick service. Customers expect a dining experience that is a notch above fast food but without the wait times associated with fine dining. To achieve this speed, restaurant operations must be streamlined, and all hurdles must be reduced as much as possible.
Complicated Tech Stack
Speaking of hurdles, many restaurants have a tech stack that is working against them as much as for them. Owners and managers can find more and more of their time being pulled into managing over-complicated ordering, delivery, and various other services.
Managing Customer Retention
Building and maintaining customer loyalty is crucial. Fast casual restaurants must consistently deliver quality experiences to encourage repeat business. It’s estimated that repeat customers make up around 20% of your average revenue and that it’s 5-10x cheaper to bring back a previous customer than to attract a new one. The higher the level of customer retention a restaurant can maintain, the stronger its business will be.
Solving Problems with Restaurant Tech Solutions
Online Ordering Systems
Enhanced Customer Experience
Online ordering allows customers to place orders quickly and conveniently, improving their overall experience. Our commission-free online ordering system allows for easy re-ordering of their favorite items and enables scheduling of orders up to 7 days in advance.
Increased Sales Opportunities
Online platforms open up new revenue streams. By integrating our machine learning upsell feature, restaurants can offer customers data-driven suggestions that are proven to increase average order value and provide a higher profit margin to the restaurant.
Third-Party Delivery Visibility
Third-Party delivery services allow fast casual restaurants to reach a broader customer base through popular apps such as Doordash and Uber Eats. This is one of the more effective marketing channels for fast casual restaurants especially.
First-Party Delivery Options
First-party delivery reduces costs at the price of visibility. For customers who already know and love your brand, this is a fantastic option to reduce your delivery costs while maintaining the high fidelity and service the customer expects.
Integrated POS Systems
An integrated POS system centralizes various operations, from order taking to billing and inventory management, making the process faster and reducing the scope for errors.
Integrating with your POS system can provide valuable insights into sales patterns, popular menu items, and customer preferences, aiding in menu optimization and business decision-making.
The best solutions make life better for you and your customers. Create a wholesome customer experience while also streamlining operations.
Gift Card Management
Make gift cards easy for you and your guests. Our fund pooling feature allows multi-location restaurant concepts to view a summary of gift card activity by location. Additionally, transfers are made periodically between the pool account and the individual restaurant to ensure that everyone is appropriately balanced.
On the customer side, customers can easily convert physical gift cards into digital ones for easy access in their mobile wallets.
Put your brand front and center with our tailorable mobile app! 71% of consumers prefer restaurant-specific websites or mobile apps over third-party solutions— set your restaurant up for success by allowing customers easy access to loyalty and online ordering benefits.
Addressing Specific Pain Points
Customer Experience and Loyalty
Technologies like CRM systems and loyalty programs can help restaurants build and maintain customer relationships. By tracking customer preferences and purchase history, restaurants can tailor their offerings and promotions, enhancing customer satisfaction and encouraging repeat business.
Adapting to Market Trends
Data analytics tools can help fast casual restaurants stay ahead of market trends. By analyzing customer data and feedback, these establishments can quickly adapt their menu and services to meet changing consumer preferences.
Fast Solutions For Fast Casual Restaurants
For fast casual restaurants navigating the bustling and competitive food industry, integrating streamlined technology solutions is a convenience and a necessity for sustainable growth and profitability. By embracing advanced tech tools, from gift card management to efficient online ordering platforms, these establishments can significantly enhance operational efficiency, elevate the customer experience, and make informed data-driven decisions.
The result is a more seamless, cost-effective, and customer-centric operation. In an era where time and quality are of the essence, the right tech solutions empower fast casual restaurants not only to meet but exceed the expectations of their customers, setting the stage for long-term success and profitability in an ever-evolving industry landscape.
"There are a lot of online ordering tools on the market, but they often provide very narrow solutions that focus exclusively on online ordering. Incentivio is different: rather than being an online ordering tool, it is a complete CRM suite that also includes top-notch online ordering and loyalty capabilities. As a growing brand that heavily invests in technology and operational excellence to provide a superior experience both onpremise and online, Incentivio is a key strategic partner for growth, and we look forward to double-down on this relationship even more as we roll out more locations.”
Due' Cucina Italiana
“Incentivio produced a well-designed online ordering system and app for us that compared to their competitors, is intuitive, user-friendly, and adaptable to personalized branding. Incentivio’s innovation can be seen through their many advanced technologies such as A.I. capabilities, V2 design, the “I’m here” feature for customers, among others. We are extremely thankful for Incentivio and their resources because they helped catapult us through the global pandemic, leading to a significant portion of our sales."
The Works Café
“Total sales are up more than 5% even compared to our pre-COVID revenue due primarily to takeout and delivery sales being through the roof with Incentivio. We also expect them to stay elevated even now that we are fully re-opened in-store. In just a few months since launch, we’re continuing to see a relentless pace of innovation from Incentivio – everything from user interface updates to transformative new features that increase revenue and retention for us."
St. Louis Bar & Grill